Shipping policy

Delivery Terms - Trendara

Shipping Partners: We use USPS, UPS, and other reliable courier services to deliver your orders safely and efficiently.

Shipping Costs: We offer free shipping for all orders.

Delivery Time:

Delivery Timeframe: 3 to 5 Business Days (Monday to Friday)
Handling Time: 1 to 4 Business Days (Monday to Friday)
Order Cut-Off Time: 05:00 PM (GMT+05:30) India Standard Time (Kolkata)
In case of any delays due to stock issues or unexpected processing times, we will notify you via email or phone.
While we strive to ensure timely delivery, we do not offer refunds, returns, replacements, or exchanges for delays caused by external factors beyond our control.

Order Tracking: Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your delivery on the respective courier’s website.

Change of Address:

We cannot modify the delivery address once an order has entered processing or production.
If you need to update your delivery address, please contact us within 1 hour of placing your order.

Parcels Damaged in Transit:

If your parcel arrives damaged, please reject the package from the courier and contact our customer service team immediately.
If the parcel was delivered while you were not present and is found to be damaged, please contact our customer service team for further assistance.

Customs & Duties:

VAT, customs taxes, and import duties are not included in the order process and are the customer’s responsibility.
Trendara is not liable for any additional customs charges.
Customers are responsible for covering any return shipping costs associated with sending a product back to us.

For any further assistance, please reach out to our customer support at thetrendara@gmail.com.